Terms of Service
Last updated: October 21, 2025
Welcome to Apollo Hospitals International Patient Services ("we," "our," or "us"). By accessing or using our website (https://apollo.international-patient.com/) and related services, you agree to comply with these Terms of Service. If you do not agree, please do not use our services.
1. Scope of Services and Eligibility
- We facilitate international patient coordination, medical travel services, and healthcare consulting. We do not provide medical diagnosis or treatment. All medical decisions are made exclusively by licensed physicians at Apollo Hospitals.
- Users must be 18 years or older or have consent from a parent or guardian. Accurate and complete information is required for successful service delivery.
2. Medical Information and Advice
The content on our site is informational and does not replace professional medical consultation. Consult your healthcare provider for diagnosis or treatment. We make no guarantees regarding treatment outcomes or results. Services provided comply with medical standards and advertising regulations.
3. Advertising and Compliance
Our online content and promotions adhere strictly to healthcare advertising laws and Google Ads policies. We do not use sensitive medical data for ad targeting or remarketing against Google's healthcare ad restrictions. Marketing communications are consensual and may be opted out of anytime.
4. User Responsibilities
Users agree to use the website responsibly, not interfering with operations or submitting unauthorized information. Sensitive personal health information should not be submitted via unsecure or public channels.
5. Third-Party Coordination
Apollo Hospitals and partner medical providers deliver healthcare services. We act as facilitators and are not liable for third-party quality or availability. Users should independently verify medical or service provider credentials.
6. Payments and Refund Policies
Pricing and payment terms will be communicated transparently. Third-party providers and hospitals govern refunds and cancellations. Apollo Hospitals International Patient Services disclaim liability for external changes impacting service.
7. Intellectual Property
All website content and trademarks are owned or licensed by Apollo Hospitals International Patient Services and are protected by law.
8. Limitation of Liability
The website and services are provided "as is". We make no warranty of uninterrupted access or specific results. Apollo Hospitals International Patient Services is not liable for damages arising from use or inability to use the website.
9. Indemnification
You agree to indemnify and hold us harmless against claims arising from your misuse or violation of these Terms.
10. Google Ads Compliance
We strictly follow Google’s healthcare advertising policies, including transparency and certification requirements where applicable. Our remarketing and conversion tracking practices adhere to Google’s privacy and data use standards.
11. Terms Changes
We may update these Terms periodically. Continued website use means acceptance of changes.
12. Authorized Partnership
Nile Medicare Inc. are authorized Medical Value Travel partners of Apollo Hospitals. This partnership facilitates patient coordination and access to care while ensuring regulatory compliance.
13. Contact Details
Address: Nile Medicare, Ventures Park, 5 Kwaji Cl, Maitama, Abuja 904101, Federal Capital Territory, Nigeria
Phone: +91 80760 36335
Email: care@international-patient.com